Ask Blue Angel

  • Where can I buy a Blue Angel repair parts?

    Please call our customer service department for assistance @ 1-888-636-6628

  • What type of battery is used in the battery back-up standby system?

    A deep-cycle marine battery (boat battery). Our 40 amp hour battery can provide 3.3 hours of continuous run and our 75 amp hour battery provides 6.25 hours of continuous run.

  • Can I use an extension cord to connect my pump to an electrical outlet?

    Connecting your pump to an electrical outlet using an extension cord is not recommended because there is an associated voltage drop. If you MUST use an extension cord, purchase a heavy-duty cord that is the largest gauge and shortest length possible.

  • Can gas-powered pumps or the 50TK be used to pump gasoline?

    No! These pumps are not designed to move petroleum based chemicals such as gasoline. Doing so can be hazardous to both the pump and yourself and will void the warranty.

  • Do all well pumps require a jet assembly?

    All CJW jet pumps require a jet assembly to complete the installation process. Choosing the proper assembly depends on the depth and diameter of your well. The SJW series of well pumps do not require a jet assembly.

  • Do I need a tank with my well pump?

    While it is not a necessity of operation, it is highly recommended that you use a water tank in conjunction with your well pump. Not having a tank will cause your well pump to constantly be running, thus adding unnecessary wear and tear. A water tank allows you to store water and your well pump will generally run at well-spaced intervals (depending on your water usage). Visit our products page for more information.

  • How do you wire a Deep Well Submersible Pump?

    By following the instructions in the manual or hiring a qualified electrician. Deep well submersibles are not DIY projects.

  • Can any of our pumps be used in a saltwater application?

    We do not recommend that our pumps be used in a saltwater application.

  • Will chlorine water in a pool cover damage the pump?

    Over time it will degrade the shaft seal and damage the pump. This damage is not covered by warranty. Rinse the pump in clean water afterward to minimize the damage.

  • What is the difference between a sewage pump and a grinder pump?

    A sewage pump passes wastewater with solids through the discharge line without cutting or grinding them. A grinder pump cuts the solids and then passes the resulting slurry through the discharge pipe. Grinder pumps are typically used in commercial applications, where local code mandates that one be used, or in high-head or long-distance applications.

  • Do I need a check valve?

    Yes, check valves are recommended to prevent liquid from flowing back into the basin from the piping. This will decrease the amount of necessary cycles and increase the life of the pump.

  • My pump starts and stops constantly. How can I make the pump run longer?

    A pump short cycling is a function of the basin diameter and the “on/off” pumping range. Since the basin is in the ground, it is unlikely that it can be enlarged. If you have an automatic unit which has a self-contained float switch, the “on/off” pumping range cannot be adjusted. But with a nonautomatic unit controlled with a pump switch you can have flexibility in the pumping range adjustment. Shortcycling can decrease the service life of a switch assembly. If this occurs, an automatic unit can be converted to operate with an external pump switch, which will expand its pumping range and decrease the amount of short cycling. Installing a check valve in the discharge line will help decrease short cycling.

  • My pump makes a loud noise every time it stops. What’s wrong?

    The noise you hear is the check valve closing. When the flow reverses in the discharge pipe after the pump stops, this slamming effect (Water Hammer) occurs.

  • My pump is humming but nothing is being pumped. What’s wrong?

    One possibility is that the pump is air locked. If you have a check valve in the system make sure your 3/16″ vent hole has been drilled in the pipe between the Pumps Discharge and the check valve and it is not clogged. If it has not been drilled, disconnect the pump from your power source and drill the hole. If the vent hole solution is not the problem, remove the pump from the pit after disconnecting the power and piping and make sure the impeller rotation is not being restricted.

  • Where can I find my model and serial number?

    If you call our support number, please have your model and serial number ready. The model number is located on the Blue Angel Pump label on the pump. The model number will be located on the label. Typically, a mix of letters and numbers. The serial number is located on a small white tag on the top of the pump. It will be 4 digits long. For example, model SSBCSC33, serial number 4003.

  • Can flexible sump discharge hose be used rather than rigid pipe?

    No. Once the water is removed from the basement, flexible hose can be used to carry it away from the house. Discharge hose can be used in temporary application such as draining a flooded basement.

  • Can I reduce my sump discharge to 5/8" or 3/4" garden hose?

    No. Choking down the discharge will put a strain on the motor, shortening the life of the pump.

  • My jet well does not pull water. Why?

    The pump must be primed prior to operation. The volute must be filled with water to create suction. A foot valve must also be used to maintain the prime.

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